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Focus on the Customer – Organizations live and die by their customer experience webinar.
In Brandon Hall Group’s 2020 HCM Outlook Study, improving the customer experience was the number two business priority. A big part of the customer experience is communication, support, and training from the business. In fact, nearly half the companies (45%) in BHG’s 2020 Extended Enterprise Study say they deliver training to customers. Wouldn’t it make sense to leverage the skills, content, and technology your company is using to create world-class learning experiences for employees to do the same for your customers?
In this webinar recording, David Wentworth, Principal Analyst at Brandon Hall Group, and Mac Mirchandani, General Manager & VP, Product Management with Acendre, discuss the market demands and trends for leveraging Extended Enterprise Learning, including:
- Ways to leverage extended enterprise learning to improve customer relationships
- Challenges presented by extended enterprise environments
- The role of technology
- Real world examples
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